HMRC customer service

PAC reports HMRC customer service is at an all-time low

6 March 2024| CATEGORIES: customer service, HMRC| TAGS: , ,

A Public Accounts Committee (PAC) report into HMRC performance in 2022-23 has concluded that the level of customer service at HMRC “has reached an all-time low”. The Committee received an unprecedented number of written submissions about HMRC’s performance, demonstrating the extent of taxpayers’ dissatisfaction over the quality of services and the impact on businesses.


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