HMRC customer service

PAC reports HMRC customer service is at an all-time low

6 March 2024| CATEGORIES: customer service, HMRC| TAGS: , ,

A Public Accounts Committee (PAC) report into HMRC performance in 2022-23 has concluded that the level of customer service at HMRC “has reached an all-time low”. The Committee received an unprecedented number of written submissions about HMRC’s performance, demonstrating the extent of taxpayers’ dissatisfaction over the quality of services and the impact on businesses.

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e-commerce

HMRC VAT Import One Stop Shop (IOSS) launches 1 March 2024

27 February 2024| CATEGORIES: e-Commerce, EU VAT, HMRC, IOSS| TAGS: , , ,

From 1 March 2024, businesses in Northern Ireland or Norway, which sell low-value goods imported from outside the EU and Northern Ireland to customers inside those regions can register with HMRC to use the import one stop shop (IOSS) system. Currently, Northern Irish businesses are only able to register for the IOSS in an EU member state.

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digital publications

HMRC publish RCB 6 (2023) on the VAT liability of digital publications

13 June 2023| CATEGORIES: digital newspapers, HMRC, Supreme Court, VAT rates| TAGS: ,

HMRC have published RCB 6 (2023) which provides an update on the VAT treatment of digital publications following the Supreme Court judgment in the News Corp UK & Ireland Ltd case.  HMRC is writing to organisations that submitted claims for overpaid VAT based on the earlier Upper Tribunal decision to establish whether they intended to proceed with their appeals given the Supreme Court decision.

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Tax gap

HMRC publish 2019/20 tax gap analysis

7 October 2021| CATEGORIES: HMRC, Tax, Tax gap, VAT| TAGS: , ,

The tax gap for the 2019/20 tax year is 5.3%, which represents £35 billion, according to statistics recently published by HM Revenue and Customs (HMRC). The total tax gap for Value Added Tax (VAT) is £12.3 billion.

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