PAC reports HMRC customer service is at an all-time low
6 March 2024| CATEGORIES: customer service, HMRC| TAGS: customer service, HMRC, PAC report
A Public Accounts Committee (PAC) report into HMRC performance in 2022-23 has concluded that the level of customer service at HMRC “has reached an all-time low”. The Committee received an unprecedented number of written submissions about HMRC’s performance, demonstrating the extent of taxpayers’ dissatisfaction over the quality of services and the impact on businesses.